Terms & Conditions

Please read these terms carefully before using Sooqnaa

Last Updated: 28/11/2025Effective Date: 29/11/2025

1. Terms and Conditions of Use

These Terms and Conditions ("Terms", "Agreement") govern all use of Sooqnaa ("Sooqnaa", "Platform", "we", "us", "our"). By creating an account or using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.

1. Acceptance of Terms

By using the Platform, you:

  • Agree to these Terms in full
  • Confirm you are at least 18 years old
  • Agree to comply with all laws
  • Understand Sooqnaa provides only online store-building and listing services
  • Understand Sooqnaa is not a party to transactions between Merchant and Customer

2. About Sooqnaa

Sooqnaa is an online marketplace/store-builder where Merchants can:

  • Create stores
  • List products
  • Display services
  • Interact with Customers

Sooqnaa does not:

  • Process payments
  • Hold money
  • Charge fees
  • Sell products
  • Validate products
  • Handle delivery
  • Handle refunds
  • Mediate disputes

All financial transactions occur outside the Platform between Merchant and Customer.

3. User Accounts

3.1 Account Requirements

Users must provide:

  • Full name
  • Valid email address
  • Password

3.2 Responsibility

Users are responsible for:

  • Keeping credentials confidential
  • All activity under their account
  • Reporting unauthorized access

3.3 Prohibited Account Behavior

Users may NOT:

  • Create fake accounts
  • Impersonate others
  • Create automated accounts
  • Share accounts
  • Mislead Sooqnaa or other Users

4. Merchant Accounts

Merchants must:

  • Provide accurate information
  • Ensure products are legal
  • Handle payments directly
  • Handle delivery directly
  • Handle complaints directly
  • Handle refunds directly

Sooqnaa is not responsible for any Merchant activity.

5. Prohibited Items

Merchants may NOT list:

  • Weapons or explosives
  • Drugs or controlled substances
  • Counterfeit or stolen goods
  • Pornographic content
  • Adult services
  • Hazardous materials
  • Content violating Syrian law
  • Content violating international sanctions
  • Copyright-infringing items
  • Violent or extremist items

6. Payments

6.1 No Payments Are Handled by Sooqnaa

Sooqnaa:

  • Does NOT process payments
  • Does NOT accept money
  • Does NOT charge fees
  • Does NOT issue refunds
  • Does NOT mediate payment disputes
  • Does NOT store financial information

6.2 Payments Occur Externally

All payments occur directly between Merchant and Customer through:

  • Cash on Delivery
  • Bank Transfer
  • Any mutually agreed external method

7. Refunds & Returns

Sooqnaa does not handle returns or refunds. All return/refund requests must be made directly to the Merchant. See the unified Return & Refund Policy section in this document.

8. User Conduct

Users must:

  • Use the Platform lawfully
  • Respect other Users
  • Avoid harmful or abusive content

Users may not:

  • Hack or disrupt the platform
  • Scrape or mine data
  • Upload harmful content
  • Post illegal or offensive material

(See Acceptable Use Policy below)

9. Intellectual Property

  • Sooqnaa owns all platform code, branding, design, and structure.
  • Users retain ownership of their uploaded content.
  • Users grant Sooqnaa a license to display their content.
  • Unauthorized use of Sooqnaa trademarks is prohibited.

10. Service Availability

We do not guarantee:

  • Continuous access
  • Error-free service
  • Zero downtime

The Platform may be unavailable during:

  • Maintenance
  • Outages
  • Server issues

11. Termination

Sooqnaa may suspend or terminate any account for:

  • Fraud
  • Legal violations
  • Misuse of the platform
  • Sale of prohibited items
  • Abuse of customers

Users may delete accounts at any time.

12. Limitation of Liability

To the maximum extent permitted by law:

  • SOOQNAA IS PROVIDED "AS IS."
  • WE MAKE NO WARRANTIES.
  • WE ARE NOT LIABLE FOR:
  • Merchant actions
  • Customer actions
  • Payments
  • Deliveries
  • Refunds
  • Product defects
  • Losses or damages

Your sole remedy is to stop using the Platform.

13. Indemnification

You agree to indemnify Sooqnaa from all claims arising from:

  • Your content
  • Your products
  • Your payments
  • Your actions
  • Your violations

14. Governing Law

Sooqnaa is not yet registered. Users agree to comply with applicable laws, including Syrian regulations when applicable.

15. Contact Information

Email: support@sooqnaa.com

Address: [To be added after registration]

2. Privacy Policy

This Privacy Policy explains how Sooqnaa collects and uses data.

1. Information We Collect

  • Name
  • Email
  • Password
  • Device information
  • Usage data
  • IP address
  • Cookies
  • Optional location data
  • Merchant store content

2. How We Use This Information

  • To operate the Platform
  • To manage accounts
  • To improve performance
  • To secure the Platform
  • To prevent fraud
  • To communicate with Users

We do not sell your data.

3. What We Do NOT Collect

Because Sooqnaa has no payment system:

  • No credit card information
  • No bank account information
  • No financial data
  • No transaction records

4. Data Sharing

We may share data:

  • With service providers (hosting, analytics)
  • When required by law
  • If the platform is sold or transferred

5. Cookies

We use cookies for functionality and analytics.

6. Data Retention

We retain data as long as necessary for:

  • Account operation
  • Legal requirements
  • Security

Users may request deletion.

7. Security

We use reasonable safeguards but cannot guarantee 100% security.

8. User Rights

You may request:

  • Data access
  • Data correction
  • Data deletion
  • Restriction of processing
  • Withdrawal of consent

Requests: support@sooqnaa.com

3. Acceptable Use Policy (AUP)

You may NOT use Sooqnaa to:

  • Sell illegal items
  • Upload harmful or hateful content
  • Spread malware
  • Harass others
  • Misrepresent products
  • Create fake accounts
  • Manipulate reviews
  • Interfere with the Platform

Merchants must provide accurate information and legal products.

Violations may result in account suspension.

4. Merchant Agreement

By creating a Merchant account, you agree to:

  • Sell only legal products
  • Provide accurate listings
  • Handle payments outside the Platform
  • Handle delivery independently
  • Handle refunds directly
  • Provide customer support
  • Comply with Syrian and international laws
  • Not sell prohibited items

Sooqnaa may suspend any Merchant that violates policies.

Sooqnaa is not responsible for:

  • Merchant transactions
  • Customer disputes
  • Lost shipments
  • Payment problems
  • Product quality

5. Return & Refund Policy (Merchant Template)

1. Customer Must Contact Merchant

All return and refund requests must be made directly to the Merchant.

2. Eligibility

Merchants may accept returns if:

  • Item is defective
  • Wrong item delivered
  • Item not as described

3. Return Period

Merchants may specify:

  • 7 days
  • 14 days
  • No returns

4. Condition

Returned items must be unused and in original packaging.

5. Refund Methods

Refunds may be issued via:

  • Cash
  • Bank transfer
  • Replacement

Sooqnaa does not issue refunds.

6. Non-Returnable Items

Examples:

  • Cosmetics
  • Perishables
  • Digital products
  • Used items

7. Shipping Costs

Merchant must specify whether:

  • Customer pays
  • Merchant pays
  • Split cost

8. Final Decision

The Merchant has the final decision on refunds and returns.