Terms & Conditions

1. Acceptance of Terms

By using the Platform, you:

• Agree to these Terms in full
• Confirm you are at least 18 years old
• Agree to comply with all laws
• Understand Sooqnaa provides only online store-building and listing services
• Understand Sooqnaa is not a party to transactions between Merchant and Customer

2. About Sooqnaa

Sooqnaa is an online marketplace/store-builder where Merchants can:

• Create stores
• List products
• Display services
• Interact with Customers

All financial transactions occur outside the Platform between Merchant and Customer.

3. User Accounts

Sooqnaa requires all users, whether merchants creating and managing stores or consumers making purchases, to be at least eighteen (18) years old and to have full legal capacity to enter into contracts and commercial transactions.

• No independent use by minors: minors under the age of 18 may not create accounts, open stores, or use Platform services independently or under their own responsibility.
• Handling violating accounts: if we discover or receive notice that a minor has created an account or submitted personal data, Platform management reserves the full right to immediately close the account and delete all associated data from our databases without prior notice, unless limited retention is legally required or necessary for fraud prevention, security, dispute handling, or audit records.
• Parent or guardian reporting: a parent or guardian may request account review, account closure, or deletion of a minor's data by contacting us at support@sooqnaa.com with enough information to identify the relevant account.
• Disclaimer: the Platform disclaims legal responsibility for any unauthorized use, financial obligations, or purchases made by minors without the supervision or knowledge of their parents or guardians. The parent, guardian, or adult who enabled the minor to access payment tools or accounts bears full legal and financial responsibility for those actions.

4. Merchant Accounts

Sooqnaa is not responsible for any Merchant activity.

5. Prohibited Items

Merchants may NOT list:

• Weapons or explosives
• Drugs or controlled substances
• Counterfeit or stolen goods
• Pornographic content
• Adult services
• Hazardous materials
• Content violating Syrian law
• Content violating international sanctions
• Copyright-infringing items
• Violent or extremist items

6. Payments

7. Refunds & Returns

Sooqnaa does not handle returns or refunds. All return/refund requests must be made directly to the Merchant. See the unified Return & Refund Policy section in this document.

8. User Conduct

(See Acceptable Use Policy below)

9. Intellectual Property

• Sooqnaa owns all platform code, branding, design, and structure.
• Users retain ownership of their uploaded content.
• Users grant Sooqnaa a license to display their content.
• Unauthorized use of Sooqnaa trademarks is prohibited.
• If you believe content on the Platform infringes your intellectual property rights, you may contact us at support@sooqnaa.com with enough details about the content and the right you claim.

10. Service Availability

We do not guarantee:

• Continuous access
• Error-free service
• Zero downtime

11. Termination

Sooqnaa may suspend or terminate any account for:

• Fraud
• Legal violations
• Misuse of the platform
• Sale of prohibited items
• Abuse of customers

Users may delete accounts at any time.

12. Effects of Suspension or Termination

• Suspension or termination may result in loss of access to the dashboard, store, or some account data.
• Termination does not affect obligations or liabilities that arose before the termination date.
• We may retain some records as needed for legal compliance, security, fraud prevention, or dispute handling.

13. Limitation of Liability

To the maximum extent permitted by law:

• SOOQNAA IS PROVIDED "AS IS."
• WE MAKE NO WARRANTIES.
• WE ARE NOT LIABLE FOR:

• Merchant actions
• Customer actions
• Payments
• Deliveries
• Refunds
• Product defects
• Losses or damages

Your sole remedy is to stop using the Platform.

14. Indemnification

You agree to indemnify Sooqnaa from all claims arising from:

• Your content
• Your products
• Your payments
• Your actions
• Your violations

15. Third-Party Services and Links

• The Platform or stores created through it may contain links, tools, or services provided by third parties.
• Your use of any third-party service or link is governed by that third party's terms and policies.
• Sooqnaa is not responsible for third-party content, practices, security, or privacy policies.

16. Reporting and Enforcement

• Users may report violating or suspicious stores, products, accounts, or activity at support@sooqnaa.com.
• Sooqnaa may review reports and take appropriate action, including removing content, restricting access, or suspending accounts.
• Sooqnaa is not required to pre-screen all content, but it reserves the right to act when it discovers a violation or receives a credible report.

17. Notices and Electronic Communications

• Sooqnaa may send operational, security, or administrative notices by email, in-platform messages, or any available communication method.
• Notices sent to the contact information registered in your account are considered received by you.
• You must keep your contact information accurate and up to date.

18. Changes to Terms and Policies

• Sooqnaa may update these terms or policies from time to time to reflect legal, operational, security, or technical changes.
• The updated version will be posted on this page with the last updated date revised when needed.
• Your continued use of the Platform after updates are posted means you accept the updated version.

19. Governing Law

Sooqnaa is not yet registered. Users agree to comply with applicable laws, including Syrian regulations when applicable.

20. Contact Information

Email: support@sooqnaa.com

Address: [To be added after registration]

1. Information We Collect

• Name
• Email
• Password or account authentication credentials in a secure form
• Device information
• Usage data
• IP address
• Cookies
• Optional location data
• Merchant store content
• Order or customer data submitted by users or merchants through stores, such as name, contact information, and order details, excluding sensitive payment data

2. How We Use This Information

• To operate the Platform
• To manage accounts
• To improve performance
• To secure the Platform
• To prevent fraud
• To communicate with Users

We do not sell your data.

3. Legal or Operational Basis for Processing

We process data only when we have a legitimate reason or appropriate operational need, such as:

• Performing the user relationship and providing Platform services
• Protecting the Platform and users and preventing fraud or abuse
• Complying with legal obligations or competent authority requests when applicable
• Improving the service and analyzing performance in a proportionate way
• Obtaining your consent when consent is required, such as optional location data or certain marketing communications

4. What We Do NOT Collect

Because Sooqnaa has no payment system:

• No credit card information
• No bank account information
• No financial data
• No payment transaction records

5. Data Sharing

We may share data:

• With service providers (hosting, analytics)
• Between the merchant and customer as needed to manage and communicate about orders
• When required by law
• If the platform is sold or transferred

6. Data Hosting and Transfers

• Data may be hosted or processed by service providers in countries different from your country of residence.
• When we use external service providers, we seek to use appropriate arrangements to protect data according to the nature of the service and applicable legal requirements.
• We do not transfer data to third parties except for the purposes described in this Policy or when required by law.

7. Cookies

We use cookies for functionality and analytics.

8. Data Retention

We retain data as long as necessary for:

• Account operation
• Legal requirements
• Security

Users may request deletion.

9. Children's and Minors' Data

Sooqnaa is not intended for or directed to children or minors under the age of 18, and they are not permitted to create accounts, open stores, or use Platform services independently.

• If we learn or receive notice that a minor has created an account or provided personal data, we may close the account and delete the associated data from our databases without prior notice, unless limited retention is legally required or necessary for fraud prevention, security, dispute handling, or audit records.
• If you are a parent or guardian and believe that a minor has provided us with personal data, you may request account review, account closure, or deletion of the minor's data by contacting us at support@sooqnaa.com with enough information to identify the relevant account.
• We do not knowingly use cookies or analytics tools to target children or minors, and we do not sell their data or use it for child-directed advertising.

10. Security

We use reasonable safeguards to protect data and limit access based on need, but we cannot guarantee 100% security for any system or internet transmission. If a material security incident occurs, we take appropriate steps based on the nature of the incident and applicable legal requirements.

11. Marketing Communications

• We may send marketing or informational messages if permitted by law or if you have given consent.
• You may opt out of marketing messages where that option is available.
• We may continue to send operational, security, or administrative messages even if you opt out of marketing messages.

12. Public Store Content

• Some information published by merchants, such as store names, products, descriptions, images, and business contact details, may be publicly visible.
• Merchants must not publish personal data about others unless they have an appropriate legal basis or permission.
• Some public information may remain temporarily visible in search results or cached copies after it is changed or deleted from the Platform.

13. User Rights

You may request:

• Data access
• Data correction
• Data deletion
• Restriction of processing
• Withdrawal of consent
• Objection to certain processing or a copy of your data where legally applicable

Requests: support@sooqnaa.com

14. Privacy Contact

For privacy or data protection questions or requests, you may contact us at support@sooqnaa.com. We may request additional information to verify your identity or identify the account related to the request before fulfilling certain requests.

1. Customer Must Contact Merchant

All return and refund requests must be made directly to the Merchant.

2. Eligibility

Merchants may accept returns if:

• Item is defective
• Wrong item delivered
• Item not as described

3. Return Period

Merchants may specify:

• 7 days
• 14 days
• No returns

4. Condition

Returned items must be unused and in original packaging.

5. Refund Methods

Refunds may be issued via:

• Cash
• Bank transfer
• Replacement

Sooqnaa does not issue refunds.

6. Non-Returnable Items

Examples:

• Cosmetics
• Perishables
• Digital products
• Used items

7. Shipping Costs

Merchant must specify whether:

• Customer pays
• Merchant pays
• Split cost

8. Final Decision

The Merchant has the final decision on refunds and returns.